*NOTE - We conduct all customer service through e-mail. Please use the CONTACT US page to submit all of your inquiries. Be sure to enter an accurate e-mail address. If you do not hear back from us within 48 hours, try turning your "spam" filter off or checking your "spam" folder. We always do our best to respond in a timely manner (usually within 24 hours!).
PAYMENT OPTIONS
You can shop at Trends In Twos™ with confidence. We offer payment through PayPal, one of the web's most trusted payment options. You don't even need a PayPal account! And, we have also partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy . Trends In Twos™ maintains a privacy policy as well which can be viewed below by scrolling down.
www.TrendsInTwos.com is registered with the Authorize.Net Verified Merchant Seal program.
SHIPPING
*WE CURRENTLY SHIP TO THE U.S. AND CANADA*
All items are shipped via the US Postal Service or UPS. Most in-stock items take 1-2 business days to process and are then delivered in an average of 2-7 business days after that to any destination in the U.S. and approximately 5 to 10 days business days to Canadian destinations. *Express shipping is available on most items, but will still include 1 to 2 days for processing before the order ships. *Some items are NOT available for shipping to Canada or Express shipping (this will be noted on the product page). We use real time, current shipping rates.
Once your order has shipped you will receive an e-mail confirmation along with a tracking number.
RETURNS & EXCHANGES
We take pride in our products and strive to make your shopping experience an enjoyable one. In the event that you are not totally happy with your purchase you may return or exchange your item(s). When the item(s) are received we will gladly exchange the item(s) or issue a refund, less shipping cost, to the account used for your purchase. Please read the conditions below to ensure that your return or exchange is processed efficiently. The following conditions apply for all returns & exchanges:
Item(s) must be received within 14 days of receipt - NO EXCEPTIONS!
Item(s) must be received in original condition (unworn/unused) and with all tags intact. We reserve the right to refuse a refund or exchange for items not received within the specified time and/or condition.
The Return/Exchange voucher that was included with your order should be included along with the unwanted item(s) indicating if you would prefer a refund or exchange.
Refunds are processed within 10 days of receipt of the returned item(s) and issued to the account used for purchase.
If you would like to make an exchange please indicate which item(s) you would prefer on the exchange voucher included with your order.
Original and/or return shipping costs will not be reimbursed. However, if you decide to exchange your item(s), we will pay to ship your new item(s) to you.
*We are not responsible for lost or damaged item(s) by USPS or UPS during return shipping. We recommend that you request a tracking number and/or insurance.
*Sale items, personalized items, and pacifiers are non-refundable/non-returnable, NO EXCEPTIONS!
Please send all returns/exchanges to:
TRENDS IN TWOS™ / RETURNS 11555 Rancho Fiesta Rd. Carmel Valley, CA 93924
GIFT ORDERS
We offer a lovely gift wrap option for a small fee. You can always add a gift message during check out even if you do not choose the gift wrap option. *We do NOT include an invoice or prices along with gift orders, so please be sure to include a gift message along with your name as the sender.
PRIVACY POLICY
Trendsintwos.com does not collect information on its website visitors such as names, addresses, telephone numbers, or email addresses - unless you specifically give trendsintwos.com that information. Trendsintwos.com will never sell or otherwise make available your personal information to any third party.
Log Files
As with most other websites, we collect and use the data contained in log files. The information in the log files include your IP (internet protocol) address, your ISP (internet service provider, such as AOL or Shaw Cable), the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. The information collected is used solely for internal review and not shared with other organizations for commercial purposes.
Cookies and Web Beacons
Third parties, such as Google AdSense, may place and read cookies on your browser, or use web beacons to collect information, while serving ads on trendsintwos.com. Here is how Google explains cookies: "A 'cookie' is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies."
Agreeing To Terms
If you do not agree to the trendsintwos.com Privacy Policy as posted here on this website, please do not use this site or any services offered by this site. Your use of this site indicates acceptance of this privacy policy.
